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Our Policies

OUR COMMITMENT TO YOU

We take seriously our motto "Turning pages, Crafting dreams" because we want to help you turn as many pages as possible and craft those dreams through reading and your passion for it. Everything we make and do at The Crafty Bookstore is done with the utmost care. We commit to providing you with quality items using quality materials and our best skill sets. We commit to transparency and clear communication to ensure you are never left in the dark about your order. We commit to making our custom order process as easy and clear as possible so we can truly craft the things you dream of. 

SHIPPING POLICY

Our goal is to get your items to you as safely and as quickly as possible. Our shipping is all fulfilled by us at The Crafty Bookstore because we make all of the crafts we sell. For all in-stock inventory, we will ship within 48 hours of receipt of your order, except for Sundays. For all Custom Order items we will ship as soon as your order has been created, which will typically be within 3-5 days of the order request.

At this time, our shipping is calculated by the type of product you purchase: Small and Medium items will be sent via First Class Mail, this does not include tracking and averages 1-5 days from postmark. Large items, which includes all book purchases, will be sent either Media Mail or US Ground Advantage, both offer tracking and averages 1-7 days from postmark.

We reserve the right to modify our shipping methods and costs in order to better serve you and ensure the safe arrival of your orders. We will update this page immediately upon shipping modifications.

RETURN POLICY

Our hope is you are pleased with each item you purchase from The Crafty Bookstore, but we know sometimes mistakes are made. Within 30 days of receipt, if your product has what The Crafty Bookstore deems as a manufacturing defect, please contact us via email and we will work with you for an exchange or replacement item at not additional cost to you.

 

If you order an item and are not pleased with the product you received, please contact us via email so we can determine the concern and the cause, and the best course of action to fix the issue.

PRIVACY POLICY

The Crafty Bookstore is committed to protecting you and your information. We do not and will not sell your information or use it to contact you in a way other than agreed upon. We utilize third-party banking services in accordance with Wix.com Ltd. offered vendors for the purpose of verifying your payment. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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